Every Mella Moon is “made-to-order” and is tailored to a customer’s individual needs. Therefore, Mella Moon does not entertain any refunds, however we will exchange items under certain conditions:


  1. The item needs alteration

In the event that your Mella Moons do not fit as expected, you have 7 days from the date of receiving the item to return it for alterations.

Courier fees will apply

  1. Size and Style Exchanges

Exchanges to sizes and styles will only be entertained if the item is returned within 7 days in the same condition it was delivered ie. as new.

Courier fees will apply

  1. Damaged Goods

Should you receive at item that is damaged or flawed, please notify us upon receipt of your item and we will happily exchange it for you, free of charge.

  1. Repairs

Should an item tear or become damaged through normal wear-and-tear, we will be happy to mend it for you.

Courier fees will apply

  1. Couriers Fees

Where applicable, courier fees will be charged. Courier fees vary depending on your location, but averages at about R160 for a collection and return. This needs to be paid prior to the item being collected.